Solution Information

myFaber® Service Management
Effective servcie management

 

Solution Description

The solution for efficient work force management ( WFM ) of processes, operation, resources and services in energy, water, gas supply and distribution industry, other utilities and service companies with field staff support. It takes into account modern technologies and trends in customer-based approaches for all workplaces, from dispatch office, help desk and service desk to the management of projects, processing and customer workflow. myFABER™ manages and plans resources on the basis of optimized work processes and helps make decisions using only real and objective criteria based on up-to-date information.
 

Solution Benefits

  • Effective management of processes and services
  • Management, planning and optimizing of resources (people, materials, machines...)
  • Optimization and planning of capacities
  • Management and decision-making process based on  real and objective criteria and data
  • Cutting down of direct operation costs
  • Improved workforce productivity
  • Automation of processes
  • Fewer mistakes in information flow
  • Full support for mobile field staff
  • Extensive reporting, analytical and MIS tools
  • Solutions for an immediate response in emergencies or unusual situations
  • A sophisticated service support by service desk, hotline and extranet
  • Interface with GIS, MIS, ERP and mobile systems

The solution is intended for:

  • Utility companies (energy, gas, water supply and distribution)
  • Telecommunication companies
  • State security services (the police, army)
  • Health facilities and health services
  • Facility/assets management companies
  • Transport, logistics, and forwarding companies
  • Private security services
  • Organisations responsible for administration and management of technology plants, roads, businesses...
  • Aftersales and technical services        
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