Solution Information

Integrated vehicle and health incident management solution for companies providing roadside and health assistance services.


Solution Description

e-assistance provides an integrated solution enabling customer support call centers to receive vehicle and health assistance requests, assign them to the appropriate resources (vehicle and personnel) and manage the complete lifecycle of the incident. It integrates:

  • Contract management features
  • CRM features
  • Fleet management
  • Android application for tablets/smartphones handling vehicle location, insident comunication and events
  • Vehicle routing and scheduling

e-assistance is thus a complete incident management solution.

Solution Benefits

  • Customer-centric approach and data consolidation
  • CTI module
  • Incident and communication history
  • Attached digital files (photographs, correspondence, invoices)
  • Lead generation for new contracts

The solution is intended for:

Roadside and health assistance service companies


This Solution brought to you by Emphasis Telematics SA